FAQs

Member statements are available on your Dashboard when issued. They can also be accessed from the account activity page where you can also view and open historic member statements. Simply click the 'View all recent activity' button.

Changing investments has never been easier. The new Investments page lets you view and change your investments all in one place.

You can also review investment option details by clicking on the individual investment option links for more information, including year-to-date performance history. We've added unit price information on this page so you can check historical prices for all available options.

The existing 'Online PIN reset' has not changed. You can reset your PIN via the log in page.

If you want to change your PIN/password, you can do this on the Personal details page.    

If you don't have an email address attached to your account you can reset your PIN over the phone, just call us on 1800 000 086.

We've developed a new Contribution caps page for super members; this page provides a consolidated view of your current, year-to-date and previous financial year contribution caps.

Contributions made to a member account will appear in both the activity stream on the Dashboard and on the Account activity page which provides historical data for the past 2 years. The Account activity page has information regarding contributions, as well as alerts, deductions, payments and messages.

All the information you're familiar with is still here - we've just merged this in to one display.

As an example, the Dashboard contains snapshot information regarding your account balance, investments and insurance, with links to more detailed pages and information.

Beneficiary information - and the ability to update preferred beneficiaries - is still available, as is the online enquiry form if you need to contact us.

If you have a pension account you have access to all the information available on the previous site, including the ability to view and update your withdrawal details, request one off commutations and your Centrelink schedule (from the Personal details page).

Unit price information is available in both the public and secure areas of the site. In the secure area, we've put unit price information, including the ability to check historical prices, on the Investments page.

We've also added individual investment option performance data in the new and improved option cards. This displays the previous five financial year's performance for each option.

In coming months we will be developing this section further to provide more dynamic performance data.

A member icon is next to the navigation icon in the top right hand corner of your screen.

This provides account information, including the ability to switch to other accounts you may have with us.

Click on the other account information and you will go back to the select account page. From here you can choose the account you'd like to access. You will be able to log in to any accounts you have with your preferred log in credentials.

We've designed the site and experience to be fully responsive - that means that no matter what device (desktop, tablet or phone) you access your account on - you will have the same experience. Gone is the read-only mobile version, with our responsive design you can access your account on the go.

There are a few sections of the old site that have moved or been removed from the new experience.

For example, we've removed a stand-alone insurance page; all of your insurance details are now available on the Dashboard page. You can also find more information regarding your insurance in the PDS, available on the documents page.

There are a few sections of the old site that have moved or been removed from the new experience.

We’ve removed a stand-alone insurance page, all of your insurance details are now available on the dashboard page. You can also find more information regarding your insurance in the PDS, available on the documents page.

If you are a DB member, you may notice that the details of your benefit are no longer available online – we’re working on making this available in the near future, in the meantime, you can contact us on 1800 682 525 to find out any information in relation to your DB.