Contact Us

You can reach us between 9.00am and 6.00pm Monday to Friday (AEST/AEDT), except on national public holidays.

If calling from overseas

Dial +61 3 8687 1887

Email us

You can email us at inquiries@electricsuper.com.au

Financial advice

For simple advice about super over the phone and at no cost to you, simply call our Helpline on 1300 307 844.

Language assistance

We can help you in a number of languages. To use our translation service, simply request to use a translator when you call the Helpline.

Fax us

On +61 3 9245 5827

Write to us

Electricity Industry Superannuation Scheme

PO Box 192
Rundle Mall
Adelaide SA 5000

To contact the Electricity Industry Superannuation Scheme Privacy Officer, Family Law Officer or Complaints Officer, please write to the appropriate officer at the above address.

External Dispute Resolution

If you have already made a complaint to us and you are not satisfied with the response provided to you, or after 90 days has passed since you first complained, then you have the option to refer your complaint to the Australian Financial Complaints Authority (AFCA). AFCA can be contacted at:

Online: www.afca.org.au
Email: info@afca.org.au
Phone: 1800 931 678
Mail: Australian Financial Complaints Authority
GPO Box 3
Melbourne, Victoria, 3001

AFCA replaced the Superannuation Complaints Tribunal (SCT) as the relevant external dispute resolution body for complaints about superannuation from 1 November 2018.

For more details about referring a complaint to AFCA, how AFCA handle complaints, and time limits that may apply contact AFCA directly.