Important Information

This important information is of a general nature only and has been prepared without taking account of your objectives, financial situation or needs. Before acting on this information or making an investment decision about whether to acquire, hold or sell a financial product, you should consider its appropriateness having regard to your objectives, financial situation and needs and read the relevant Product Disclosure Statement available on the EISS Super website or by calling us on 1300 369 901.

Details of each investment option are available by simply clicking on the name of the investment option. Over time, unit prices for different investment options rise and fall at different rates resulting in the proportion of your current balance in each option changing.

If you are looking to make an investment switch, it’s important to consider the following before your request:

  • Time to Process Your Request;
  • Fees and Charges;
  • Confirmation of your request;

Time to Process Your Request

EISS Super and EISS Pension

Generally, investment switch requests submitted online before 5.00pm (Sydney time) on a Business Day will be processed using that day’s unit price. If the online investment switch is submitted after 5.00pm (or on a day other than a Business Day) the following Business Day’s unit price will be used. An exception to this process includes a situation where, for instance, a pending transaction (such as a contribution) has been received but is yet to be processed. In this case, the pending transaction will be processed first and the investment switch will be processed within 2 Business Days after it was submitted online and will receive the unit price for the day it was processed, not the day it was submitted.

Note If you submit multiple investment switch transactions (in the previous 24 hours prior to 5.00pm (Sydney time) it may take up to 48 hours for unit prices to be calculated and loaded to the administration system, and your switch request will not be physically processed until that time), only the most recent switch will be processed. Unit prices are not calculated for weekends or public holidays.

When you invest in one of our investment options (including when you make a contribution), units will be issued to you. The number of units issued will be dependent on the amount you have to invest and the unit price on the date of investment. Similarly, when you exit a particular investment option (either because you have switched investment options, requested a benefit payment or rolled over your benefits), the value of the amount withdrawn from the investment option is dependent upon the unit price on the date of withdrawal.

We apply forward unit pricing for most transactions, including contributions, transfers in and investment switches. This means that the unit price for a particular Business Day (the ‘Valuation Date’) is the net asset value of the investments on that day divided by the total number of units on issue on that day. The net asset value is the valuation of assets in the investment option as determined on the Valuation Date after allowing for fees, taxes and other costs.

With a policy of forward unit pricing, the unit price on a particular day is not known at the time a transaction such as a contribution or investment switch, is submitted but is subsequently calculated once the valuation is complete. In contrast, for transactions such as withdrawals, the latest available unit price is used.

There may be times when unit prices are not able to be calculated on a particular day because it is not practical to value the units on that day. For example, this may occur in times of extreme market volatility. If unit prices are not calculated on a particular day, we may suspend transactions.

Unit prices may rise as well as fall. Unit prices may fluctuate on a daily basis in line with changes in the market value of the assets held in an investment option. We do not guarantee the repayment of capital or any particular rate of return.

Please note a ‘Business Day’ is a day that the Australian Securities Exchange is open for trading in Australia.

Fees and Charges

There are no fees charged for changing your investment strategy. 

Confirmation of your request

Your transaction will only be processed if you have received a Receipt Number. If you tried to do an investment switch but you haven't received a Receipt Number (and wish to make an investment switch), please call us on 1300 369 901. 

Your investment switch will become effective once it has been processed by us. You can receive a Confirmation Advice of your investment strategy change, check your preferences.

Your investment change request will only be applied to the account you are currently logged into. If you have multiple accounts with us, you will need to submit a separate request for each account. You can access your other accounts (if applicable) from the top navigation drop down menu.

Your change will not be visible on this site until it is processed by us.

You agree that where we have your email you:

  • acknowledge that your email will be used to send you confirmation of this transaction once your request has been processed. You also agree that we may use these details in the future to send you information concerning your super electronically (unless you have otherwise told us).
  • understand you can change your preference for receiving confirmation at any time by updating your personal details information via this website, or by calling us.
  • acknowledge if your email bounces, you will be issued with a paper-based confirmation letter and that the email address recorded for your account will be removed. If this occurs, you will be prompted to provide an updated email the next time you log in to your account.

Privacy Policy

By submitting a request to change your investment strategy, you understand and consent to your information being collected, disclosed and used in the manner set out in the our Privacy Policy.