IMPORTANT INFORMATION

This important information is general and your circumstances may be different. If you are in doubt about whether or not a particular provision applies to you or if you simply would like further information, please call us on 1300 369 901.

Providing up to date information about Your Personal Details is really important.  Your Personal Details shows the most up to date information on you, including information as below:

  1. Personal Details (your name, email, phone number and address);
  2. Updating your PIN/Password;
  3. TFN status;
  4. Request a Centrelink Schedule (if applicable);
  5. Contribute via BPay (if applicable).

If any of the information we have about you is not up to date and you would like to change it, you can by pressing 'Edit'. If you can't change the information on this page, please call us on 1300 369 901.

Please be aware that it can take up to 24 hours for your request or changes to be shown in your personal details page.  Alternatively, please call us on 1300 369 901 to request for these changes to be made.

1.     Personal Details

It is important we have the most up to date information about your contact details. You can update your email, phone number or address.

You can update your email address. Your email will be updated on any listed linked accounts, where you have asked us to update by checking the box 'I would like to apply these updates to the accounts below'.

You can update your contact phone and address details. These updates will only apply to any listed linked accounts where you have asked us to update, by checking the box 'I would like to apply these updates to the accounts below'.

By providing your email address and/or mobile phone number you:

  • Acknowledge that it will be used to send you information concerning your super electronically (unless you have otherwise told us). We can send you material electronically which may include a link to a website from where it can be downloaded) including annual reports, member and exit statements, notices of material changes or occurrence of significant events, member publications and (unless you have requested not to do so) for marketing and research purposes;
  • Understand you can change your preference for receiving confirmation at any time by updating Your Personal Details via this page, or by calling us; and
  • Acknowledge if your email bounces, you will be issued with a paper-based confirmation letter and that the email address recorded for your account will be removed. If this occurs, you will be prompted to provide an updated email address next time you log into your account.

2.     Update your PIN/Password

Remembering your Password can be a challenge, therefore we suggest you:

  • Change your Password to something you can remember easily (but that someone else can't guess);
  • Pick any combination of letters and numbers (between 4 to 8 characters) to help make your Password easy to remember; and
  • Remember to keep your Password secure so that only you can access your confidential information on this website. A Password change will be effective immediately.

3.     Update your Tax File Number (TFN)

By providing your TFN, you agree for it to be used as outlined in the TFN Collection Statement.

4.     Request Centrelink Schedule (If applicable)

You can request a copy of your Centrelink schedule. Generally this will be posted to you within 3-5 business days. 

5. Contribute via BPAY®

BPAY provides you with an easy and convenient way to make voluntary personal after-tax contributions to your super account.

Contributions can be made by phone or internet from your bank, building society, credit union or debit card account. Please note that payments to your super account using BPAY cannot be made from credit card accounts.

How to make a BPAY payment

Contact your bank, credit union or building society to make a payment from your savings or cheque account through the Internet or over the phone.

Use the biller code and don’t forget to include your personal reference number in the transaction description.

Write down or print your receipt number.

Please note that you must allow at least 3 business days for the clearance and processing of your funds into your super account.

Minimum/maximum amounts

Please note that caps apply to all contributions to super, not just accounts you may hold with EISS Super – for more information, please call us on 1300 369 901.   

Financial institution fees

Your bank, credit union or building society may charge you a transaction fee for using BPAY. EISS Super does not charge any fees for making contributions by BPAY.