IMPORTANT INFORMATION

This important information relates to many members’ super accounts; their circumstances may be different from yours. If you are in doubt about whether or not a particular provision applies to you or if you simply would like further information, please call us on 1800 222 071.

Providing up-to-date information about Your Personal Details is important. Your Personal Details shows the most up-to-date information the Trustee has on you, including information on your:

  1. Contact Details (your name, email, phone number and address);
  2. PIN/Password;
  3. TFN status;
  4. Linked accounts (if applicable);
  5. Employer details (if applicable);
  6. Key account information; and
  7. BPAY® details  (if applicable).

If any of the information we have about you is not up to date and you would like to change it, you can by pressing 'Edit'. If you need assistance, please call us on 1800 222 071.

Note: It can take up to 24 hours for your request or changes to be shown in Your Personal Details page. 

1.     Contact Details

It is important we have the most up-to-date contact details.

You can update your email address. Your email will be updated on any listed linked accounts, where you have asked us to update, by checking the box 'I would like to apply these updates to the accounts below'.

You can update your contact phone and postal address details. These updates will only apply to any listed linked accounts where you have asked us to update, by checking the box 'I would like to apply these updates to the accounts below'.

By providing your email address and/or mobile phone number you:

  • acknowledge that it will be used to send you information concerning your super electronically (unless you have otherwise told us). We can send you material electronically (which may include a link to a website from where it can be downloaded) including annual reports, member and exit statements, notices of material changes or occurrence of significant events, member publications and (unless you have requested not to do so) for marketing and research purposes.
  • understand you can change your preference for receiving confirmation at any time by updating Your Personal Details via this page, or by calling us.
  • acknowledge if your email bounces, you will be issued with a paper-based confirmation letter and that the email address recorded for your account will be removed. If this occurs, you will be prompted to provide an updated email address next time you log into your account.

2.     Update your PIN/Password

Remembering your password can be a challenge, therefore we suggest you:

  • Change your password to something you can remember easily (but that someone else can't guess).
  • Pick any combination of letters and numbers (between 4 and 8 characters) to help make your password easy to remember.

Remember to keep your password secure so that only you can access your confidential information on this website. Your password change will be effective immediately.

3.     Update your Tax File Number (TFN)

By providing your TFN, you agree for it to be used as outlined in the TFN Collection Statement.

4.     Request Centrelink Schedule (If applicable)

You can request a copy of your Centrelink schedule. Generally this will be posted to you within 3-5 business days. Your schedule will also appear on your Activity Stream page within 1-3 business days.

Please make sure your Contact Details are correct before submitting a request. Alternatively, you can contact us for assistance.

5. Contribute via BPAY®

BPAY® provides you with an easy and convenient way to make voluntary personal after-tax contributions to your super account.

Contributions can be made by phone or internet from your bank, building society, credit union or debit card account. Please note that payments to your super account using BPAY® cannot be made from credit card accounts.

How to make a BPAY® payment

Contact your bank, credit union or building society to make a payment from your savings or cheque account through the Internet or over the phone.

Use the biller code and your personal reference number

Write down or print your receipt number.

Important payment clearance and processing information

Please note that you must ensure you submit your payment at least three business days before any applicable deadlines to allow for the clearance and processing of your funds into your super account.

Minimum/maximum payment amounts

You may make any payment amounts from AUD $0.01 to AUD $300,000. Please note that caps apply to all contributions to super - for more information, please call us on 1800 222 071.  

Financial institution fees

Your bank, credit union or building society may charge you a transaction fee for using BPAY®. TWUSUPER does not charge any fees for making contributions by BPAY®.

Confirmation of your transaction

Each time you make a contribution via BPAY, you will be issued a confirmation advice notification. If you have provided your email address to TWUSUPER, the notification will be sent to your email. If you do not have an email address recorded, or your email bounces, a confirmation letter will be sent to your postal address. You can check your email address and keep it updated via the personal details section.

® Registered to BPAY Pty Ltd ABN 69 079 137 518.