IMPORTANT INFORMATION - INVESTMENTS

Important Information

This important information relates to many member’s accounts; their circumstances may be different from yours. If you are in doubt about whether or not a particular provision applies to you or if you simply would like further information, please call us on 0800 333 787.

It is important for you to consider your own personal financial circumstances, objectives and needs (your needs). We do not consider your needs. If you would like someone to help consider your needs before you change your investment strategy you should speak with a financial adviser. To speak with a Milestone Direct financial adviser, please call 0508 MILESTONE (0508 645 378). You should also consider the Product Disclosure Statement, available on the Documents page.

Before making a change to your investment strategy you should read the details of each investment option involved carefully - this can be done by simply clicking on the name of the investment option. Over time, unit prices for different investment options rise and fall at different rates resulting in the proportion of your current balance in each option changing.

It is important to consider the following before your request:
• Time to Process Your Request;
• Fees and Charges; and
• Confirmation of your request

PROCESSING YOUR REQUEST

A switch is considered a withdrawal from one fund and an application for units in another fund. Valid switch instructions received before 4.00pm on a business day (New Zealand time) will be processed using the declared unit prices for that day, once known. Investment switch requests received after 4.00pm on a business day (New Zealand time) will be processed effective the following business day (and will be processed using the following day’s declared unit price). Note that unit prices for each business day are generally available two business days later. Unit prices are not calculated for weekends or public holidays.

Fees and Charges

There are no fees charged for changing your investment strategy. However, a buy/sell spread (the difference between entry and exit unit prices) may apply. You can obtain a unit price quote (reflecting any buy/sell spreads) from the unit price section of the investments page, or you can call the Helpline on 0800 333 787.

Confirmation of your request

Your transaction will only be processed if you have received a Receipt Number. If you tried to do an investment switch but you haven't received a Receipt Number (and wish to make an investment switch), please call the Helpline on 0800 333 787.

Your investment switch will become effective once it has been processed by us. You can receive a Confirmation Advice of your investment strategy change, check your preferences.

Your investment change request will only be applied to the account you are currently logged into. If you have multiple accounts with us, you will need to submit a separate request for each account. You can access your other accounts (if applicable) from the navigation.

Your change will not be visible on this site until it is processed by us.

You agree that where we have your email you:

• acknowledge that your email will be used to send you confirmation of this transaction once your request has been processed. You also agree that we may use these details in the future to send you information concerning your investments electronically (unless you have otherwise told us).
• understand you can change your preference for receiving confirmation at any time by updating your personal details information via this website, or by calling us.
• acknowledge if your email bounces, you will be issued with a paper-based confirmation letter and that the email address recorded for your account will be removed. If this occurs, you will be prompted to provide an updated email the next time you log in to your account.

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