IMPORTANT INFORMATION - ACCOUNT ACTIVITY


Important information

This important information relates to many member’s accounts; their circumstances may be different from yours. If you are in doubt about whether or not a particular provision applies to you or if you simply would like further information, please call us on 0508 637 237 or +61 3 8687 1886 if calling from outside of New Zealand.

While all reasonable efforts have been made to ensure the information displayed here is accurate, the Manager reserves the right to correct any error or omission.

Account Activity

The Account Activity section shows information relating to the following important account components:

  • Alerts
  • Contribution
  • Deductions and;
  • Messages


The account activity stream may, if applicable to your account, show up to two years of your transaction history relating to these areas. For a more detailed listing relating to a specific activity type, you can either click on a specific icon or access sections via the internal navigation buttons.


Below is a summary of the information within each section of the activity stream, aimed at providing you with an understanding of each and how they relate to your account.


Alerts

Member alerts appear where there is information missing from your account that could help us to both serve you better and to ensure you are getting the most out of your account. Think of it like a profile builder, the information we prompt you for here will ensure your profile is as complete as possible. Alerts may not be displayed in real time, if you have any questions about a specific transaction or request, please call us on 0508 637 237 or +61 3 8687 1886 if calling from outside of New Zealand.


Contributions

Contributions include deposits made into your account, whether from yourself, or from others such as your employer, where they make contributions on your behalf to your account.

We show you a breakdown of the contributions made to your account. Once we receive and validate your contributions, they are usually credited to your account within five business days (once we have received complete information from your employer).

Deductions

Depending on the conditions relating to your member account, a number of taxes and fees may be payable on your account. We will show you these fees and taxes in the Deductions section.

It is important to provide us with your IRD Number; otherwise you may pay more tax than you have to. Check your Personal Details page to see whether you've provided your IRD Number.

Any fees shown are before any tax has been deducted or allowances made for any available tax deduction (gross amounts).

Any deductions shown may not reflect all of the conditions (and deductions) that may apply to your account. The information provided is an estimate only and may change as deductions are processed. This estimate may not include deductions that have not yet been processed. While all reasonable efforts have been made to ensure that the information in this estimate is correct, we reserve the right to correct any error or omission.

For full information on how fees and deductions are calculated, please refer to the Product Disclosure Statement (PDS). You can download a copy from the Documents section or, if you'd prefer, call us on 0508 637 237 or +61 3 8687 1886 if calling from outside of New Zealand.

Messages

In the Messages section, you can view the status of requests received from you or on your behalf for your account. You can also view any correspondence we've sent you. Messages may not be displayed in real time, if you have any questions about a specific transaction or request, please call us on 0508 637 237 or +61 3 8687 1886 if calling from outside of New Zealand.