Additional information about your personal details
The ‘Personal details’ page shows information on your contact details, PIN/password, whether you have supplied your tax file number (TFN) and provided consent to use your TFN, Centrelink Schedule details (if applicable), any linked accounts, employer details (if applicable), key account information and BPAY details.
You can update your personal details online, or in some cases you’ll need to call us on 1300 360 149.
Information about your eligible service date
Your eligible service date is either the date you first commenced continuous service with your current employer, or an earlier ‘date joined employer’ which was transferred with a rollover from another fund. It’s used to determine your tax liability on your benefit.
Providing your email address and/or phone number
By providing your email address and/or mobile phone number, you:
- Acknowledge it may be used to send you information about your super electronically (unless you have told us otherwise). We may send you hyperlinks where you can download information from a website
- Understand you can change your communications preferences by updating your details via the ‘Communication preferences’ page in MemberOnline
- Acknowledge if your email bounces, you’ll be issued a paper-based confirmation letter and the email address recorded will be removed. In this instance, you will be prompted to provide a new email address next time you log in to MemberOnline.
Information about your PIN/password
You can only access MemberOnline with your [username and password]. It is also good practice to change it from time to time which you can do online. Pick a combination of letters and numbers (between 4 to 8 characters) and keep your password secure.
Any password change you make will be effective immediately.
Tax file number (TFN) Collection Statement
I agree for my TFN to be used as outlined in the TFN collection statement.
Request a Centrelink Schedule
When you request a copy of your Centrelink Schedule, we will post it to you within 3-5 business days. It will also be published to the Account Activity page in MemberOnline. Check the address we have on your account before submitting a request.
Make super contributions via BPAY
Voluntary personal after-tax super contributions can be made (if eligible) by phone or internet from your bank, building society, credit union or debit card account. Use the biller code and your personal reference number to make the payment. Write down or print your receipt number for your reference.
Please note super payments using BPAY cannot be made from credit card accounts.
Information about processing payments
Always take note of any applicable deadlines and allow at least 3 business days for your super contributions to be cleared and processed.
Minimum/maximum payment amounts
You can make any contribution amount between AUD $0.01 and up to a maximum of the fund capped contribution limit. Be aware that contribution caps apply to annual super contributions. For more information on your contributions and contribution caps, please see the ATO website or check the Contribution limits page on our website.
Fees associated with BPAY
We do not charge a fee to our members for using BPAY to make extra super contributions. Please note your bank, credit union or building society may charge you a transaction fee.
Confirmation of my transaction
When you make a contribution via BPAY we’ll confirm it with you via the ‘Account activity’ page in MemberOnline.