SORRY, THERE’S BEEN A GLITCH

Please try again later

The page may be down for scheduled maintenance or the servers are having trouble communicating.

It’s a temporary problem and we’re working to fix it. We apologise for any inconvenience.

If you need the information urgently, call us on {PhoneNumber}.

External Dispute Resolution

If you have already made a complaint to us and you are not satisfied with the response provided to you, or if 90 days has passed since you first complained, then you have the option to refer your complaint to the Australian Financial Complaints Authority (AFCA). AFCA provides a fair and independent complaint resolution service that is free to consumers. AFCA can be contacted at:

Online: www.afca.org.au
Email: info@afca.org.au
Phone: 1800 931 678
Mail: Australian Financial Complaints Authority, GPO Box 3, Melbourne, Victoria, 3001

There are some time limits for lodging certain complaints with AFCA. This includes complaints about the payment of a death benefit, which you must lodge with AFCA within 28 days of being given our written decision.

For more details about referring a complaint to AFCA, how AFCA handle complaints, and time limits that may apply contact AFCA directly.