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Important Information
This important information relates to many members super accounts; their circumstances may be different from yours. If you are in doubt about whether or not a particular provision applies to you or if you simply would like further information, please contact us.
Providing up to date information about Your Personal Details is important. Your Personal Details shows the most up to date information about you, including information on your:
- Contact Details (your name, email, phone number and address);
- Update your password;
- TFN status;
- Request a Centrelink Schedule (if applicable);
- Any linked accounts (if applicable);
- Employer details (if applicable);
- Key account information; and
- BPAY details (if applicable)
If any of the information we have about you is not up to date and you would like to change it, you can by pressing 'Edit'. If you can't change the information on this page, please contact us.
Please be aware that it can take up to 24 hours for your request or changes to be shown in your personal details page. Alternatively, please contact us to request for these changes to be made.
1. Contact Details
It’s important we have your current contact details. To ensure you’re able to log in online, you should register your personal email address. You will not be able to use an email address which is shared with another Mercer Super member. You can update your email address, mobile phone number or address on the “Personal Details’ page.
Your email address will be updated on any linked accounts, where you have asked us to update by checking the box 'I would like to apply these updates to the accounts below'. Any updates to your phone and address details will also apply to any linked accounts.
By providing your email address and or mobile phone number you:
- acknowledge that it will be used to send you information concerning your super electronically (unless you have otherwise told us). We can send you material electronically, which may include a link to a website from where it can be downloaded) including annual reports, member and exit statements, notices of material changes or occurrence of significant events, member publications and (unless you have requested not to do so) for marketing and research purposes.
- understand you can change your preference for receiving communication at any time by updating Your Personal Details via this page, or by calling us.
- acknowledge if your email bounces, you will be issued with a paper-based confirmation letter and that the email address recorded for your account will be removed.
See Important Information about my email address and/or mobile phone number below
2. Update your password
You can update your password via the ‘Change Password” section. When updating your password, you need to select a password that contains at least 1 number, 8 characters and 1 special character (e.g. # or *). Your password change will be effective immediately. Remember to keep your password secure so that only you can access your confidential information on this website.
3. Tax File Number (TFN) Collection Statement
I agree for my TFN to be used as outlined in the TFN Collection Statement.
4. Request Centrelink Schedule (If applicable)
You can request a copy of your Centrelink schedule. Generally this will be posted to you within 3-5 business days. Your schedule will also appear on your Account Activity page within 1-3 business days.
Please make sure your Contact Details are correct before submitting a request. Alternatively, you can contact us for assistance.
5. Contribute via BPAY®
BPAY provides you with an easy and convenient way to make voluntary personal after-tax contributions to your super account.
Contributions can be made by phone or internet from your bank, building society, credit union or debit card account. Please note that payments to your super account using BPAY cannot be made from credit card accounts.
How to make a BPAY payment
- Contact your bank, credit union or building society to make a payment from your savings or cheque account through the Internet or over the phone.
- Use the biller code and your personal reference number. You can find these on your “Personal details’ page.
- Take note of your receipt number.
Important payment clearance and processing information
Please note: you must ensure you submit your payment at least three business days before any applicable deadlines to allow for the clearance and processing of your funds into your super account.
Minimum/maximum payment amounts
You may make any payment amounts from AUD $0.01 to AUD $360,000. Please note that caps apply to all contributions to super - for more information, please contact us.
Financial institution fees
Your bank, credit union or building society may charge you a transaction fee for using BPAY. Mercer Super Trust does not charge any fees for making contributions by BPAY.
Confirmation of my transaction
Each time you make a contribution via BPAY, you will be issued a confirmation advice notification. If you have provided your email address to the Fund, the notification will be sent to your email. If you do not have an email address recorded, or your email bounces, a confirmation letter will be sent to your postal address. You can check your email address and keep it updated via the personal details section.
You may opt out of receiving confirmation advice notifications at any time by changing your communication preference to 'opt out' via the Personal Details page.