IMPORTANT INFORMATION

This important information relates to many members’ super accounts; their circumstances may be different from yours. If you are in doubt about whether or not a particular provision applies to you or if you simply would like further information, please call us on 1300 880 588.

Providing up to date information about Your Personal Details is really important.  Your Personal Details shows the most up to date information on you, including:

  1. Contact Details (your name, email, phone number and address);
  2. Updating your Password;
  3. Tax File Number (TFN) status;
  4. BPay details  (if applicable)

If any of the information we have about you is not up to date and you would like to change it, you can update it by pressing 'Edit'. If you can't change the information on this page, please call us on 1300 880 588.

Please be aware that it can take up to 24 hours for your request or changes to be shown in your personal details page.  Alternatively, please call us on 1300 880 588 to request for these changes to be made.

1.     Contact Details

It is important we have the most up to date information about your contact details. You can update your email, phone number or address at any time.

By providing your email address and/or mobile phone number you:

  • acknowledge that it will be used to send you information concerning your super electronically (unless you have otherwise told us). We can send you material electronically which may include a link to a website from where it can be downloaded) including annual reports, member and exit statements, notices of material changes or occurrence of significant events, member publications and (unless you have requested not to do so) for marketing and research purposes.
  • understand you can change your preference for receiving confirmation at any time by updating Your Personal Details via this page, or by calling us.
  • acknowledge if your email bounces, you will be issued with a paper-based confirmation letter and that the email address recorded for your account will be removed. If this occurs, you will be prompted to provide an updated email address next time you log into your account.

See Important Information about my email address and/or mobile phone number below

2.     Update your Password

Remembering your Password can be a challenge, therefore we suggest you:

  1. Change your Password to something you can remember easily (but that someone else can't guess).
  2. Remember to keep your Password secure so that only you can access your confidential information on this website. Your Password change will be effective immediately.

Password Rules:

  • Your password must be at least 8 characters in length;
  • Your password can only contain upper case letters (A-Z), lower case letters (a-z) and numbers (0-9);
  • Your password must contain at least one upper case letter, one lower case letter and one number;
  • Your password cannot contain spaces, punctuation or accented characters;
  • Your password is case sensitive and it must be entered exactly as originally chosen (e.g. if your chosen password is 1234AbcD, entering 1234abcd will not be accepted).

IN ORDER TO CHANGE YOUR PASSWORD, YOU MUST ANSWER YOUR SECRET QUESTION.

The secret question and answer is an additional layer of security to ensure that only you can access and update your details.
You need to answer the question every time you change your details online.
Note that your secret answer is not case sensitive.
If you don't remember your answer, please contact Customer Service on 1300 880 588 (7:00am to 7:00pm Sydney time Monday to Friday).

3.     Tax File Number (TFN) Collection Statement

By providing your TFN:  

  • you declare that you have read the smartMonday’s Privacy Policy and consent to your personal information being handled in accordance with the smartMonday’s Privacy Policy.
  • The Trustee will be able to complete a SuperMatch request to the Australian Taxation Office (ATO). This allows the ATO to undertake searches of information on the Lost Members Register, ATO held monies and superannuation entity held accounts that have been reported to the ATO. Search results are provided to the Trustee for the purposes of creating and consolidating your super into your account;
  • the trustee will use the ATO SuperTick service to verify your TFN, name and date of birth;
  • the trustee will be able to accept all types of contributions made by or for you (some limits apply);
  • you can avoid paying tax at a higher rate than would otherwise apply on your super benefit; and
  • it will be easier for you to find your super in the future and ensure that you receive all your super benefits when you retire.

Note:  Should you wish to revoke your TFN consent, please call the Helpline on 1300 880 588.

4. Contribute via BPAY®

BPAY® provides you with an easy and convenient way to make voluntary personal after-tax contributions to your super account.

Contributions can be made by phone or internet from your bank, building society, credit union or debit card account. Please note that payments to your super account using BPAY® cannot be made from credit card accounts.

How to make a BPAY® payment

  1. Contact your bank, credit union or building society to make a payment from your savings or cheque account through the Internet or over the phone.
  2. Use the biller code and your customer reference number located in your Personal Details.
  3. Write down or print your receipt number.

Financial institution fees

Your bank, credit union or building society may charge you a transaction fee for using BPAY®. We do not charge any fees for making contributions by BPAY®.

Confirmation of my transaction

Each time you make a contribution via BPAY®, you will be issued a confirmation advice notification. If you have provided your email address to the Fund, the notification will be sent to your email. If you do not have an email address recorded, or your email bounces, a confirmation letter will be sent to your postal address. You can check your email address and keep it updated via the personal details section.