IMPORTANT INFORMATION

Providing up to date information about Your Personal Details is really important. Your Personal Details shows the most up to date information on you, including information on your:

  1. Contact Details (your name, email, phone number and address);
  2. Updating your PIN/Password;
  3. TFN status;
  4. Request a Centrelink Schedule (for income accounts only)
  5. Any linked accounts;
  6. Key account information; and
  7. BPay details (does not apply for income accounts)

If any of the information we have about you is not up to date and you would like to change it, you can by pressing 'Edit'. If you can't change the information on this page, please contact us.

Please be aware that it can take up to 24 hours for your request or changes to be shown in your personal details page.  

1. Contact Details

It is important we have the most up to date information about your contact details.

You can update your email address. Your email will be updated on any listed linked accounts, where you have asked us to update by checking the box 'I would like to apply these updates to the accounts below'.

By providing your email address and/or mobile phone number you:

  • Acknowledge that it will be used to send you information about your super electronically (unless you have told us otherwise). We can send you information electronically (which may include a link to a website from where it can be downloaded) including annual reports, member and exit statements, notices of material changes or occurrence of significant events, member publications and (unless you have requested not to do so) for marketing and research purposes.
  • understand you can change your communication preferences at any time by updating Your Personal Details via this page, or by calling us.
  • acknowledge that, if your email bounces, you will be sent a confirmation letter and that the email address recorded for your account will be removed. If this occurs, you will be prompted to provide an updated email address next time you log into your account.

2. Update your PIN/Password

Remembering your password can be a challenge, therefore we suggest you:

  1. Change your password to something you can remember easily (but that someone else can't guess).
  2. Remember to keep your PIN/password secure so that only you can access your confidential information on this website. Your PIN/password change will be effective immediately.

3. Update your Tax File Number (TFN)

I agree for my TFN to be used as outlined in the TFN Collection Statement.

4. Request Centrelink Schedule (for income accounts)

You can request a copy of your Centrelink schedule. This will usually be posted to you within 3-5 business days. Your schedule will also appear on your Account Activity page within 1-3 business days.

Please make sure your Contact Details are correct before submitting a request. Alternatively, you can contact us for assistance.

5. Contribute via BPAY®

BPAY provides you with an easy and convenient way to make voluntary personal after-tax contributions to your super account.

Contributions can be made by phone or internet from your bank, building society, credit union or debit card account. Please note that payments to your super account using BPAY cannot be made from credit card accounts.

How to make a BPAY payment

  1. Contact your bank, credit union or building society to make a payment from your savings or cheque account through the Internet or over the phone.
  2. Use the biller code and your personal reference number
  3. Write down or print your receipt number.

Important payment clearance and processing information

Please note that you must ensure you submit your payment at least three business days before any applicable deadlines to allow for the clearance and processing of your funds into your super account.

Minimum/maximum payment amounts

You may make any payment amounts from AUD $0.01 to AUD $360,000. Please note that caps apply to all contributions to super - for more information, please contact us.

Financial institution fees

Your bank, credit union or building society may charge you a transaction fee for using BPAY. Qantas Super does not charge any fees for making contributions by BPAY.

Confirmation of my transaction

Each time you make a contribution via BPAY, you will be issued a confirmation advice notification. If we have an email address for you, this notification will be sent to your email. If we do not have an email address recorded, or your email bounces, a confirmation letter will be sent to your postal address. You can check your email address and keep it updated via the Personal Details section.

You can opt out of receiving confirmation advice notifications at any time by changing your communication preference to 'opt out' via the Personal Details page.