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If the error persists, you can contact call the Plan Helpline our helpline on 1300 369 901, Monday to Friday from 8am to 8pm (AEST).
Pension Payments and Withdrawals
You can manage your pension by using our tools to change your payment amount or frequency, or request a one-off partial withdrawal.
For lump sum payments please allow 5-10 business days for the payment to be processed. Please note, there needs to be a valid Proof of Identity on your account before we can process any transaction.
Please speak with a financial planner if you have any questions or concerns before making any changes with these tools.