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If you need the information urgently, phone our Helpline on 1300 133 177, Monday to Friday between 8am - 8pm AEST/AEDT.
If calling from outside Australia phone +61 3 8687 1818.
Please use this form to submit your enquiry securely online. We will generally respond within 1-2 business days.
For urgent or more complex enquiries, please call our helpline on 1300 133 177 Monday to Friday between 8am - 8pm AEST/AEDT. If calling from outside Australia phone +61 3 8306 0944.
Language assistance
NGS Super can help you in a number of languages. To use our translation service simply ask for a translator when you call.
Write to us
NGS Super Customer Service Team
GPO Box 4303,
Melbourne VIC 3001
To contact the NGS Super Privacy Officer, Family Law Officer or Complaints Officer, please write to the appropriate officer at:
GPO Box 4303
Melbourne VIC 3001
If you have made a complaint to us and we cannot resolve it to your satisfaction then you may have the option to refer your complaint to the External Dispute Resolution body. More details can be found here.
Important Information: By providing my email address and/or mobile phone number, you agree that the we may use your email address and/or mobile phone number to send you information concerning your super electronically (which may include a link to a website from where it can be downloaded) including annual reports, member and exit statements, notices of material changes or occurrence of significant events, member publications and (unless you have requested us not to do so) for marketing and research purposes. You understand that you can change your preferences for how you receive communications from us at any time by updating your preferences online or by calling us.
Thank you your enquiry has been submitted
We will contact you via the email address you provided within 48 hours of receiving your enquiry.