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If the error persists, you can contact call the Plan Helpline our helpline on 1800 222 071, 8:30am to 7:00pm AEST/AEDT, Monday to Friday.
Pension Payments and Withdrawals
You can manage your pension by using our tools to change your payment amount or frequency, or request a one-off partial withdrawal (subject to any new requirements as set by law).
For one-off partial payments please allow 5-10 working days for the payment to be processed. Please note, there needs to be a valid Proof of Identity on your account before we can process any transaction.
Please speak with an adviser if you have any questions or concerns before making any changes with these tools. Alternatively, give us a call on 1800 222 071.